In the event your item is defective please contact us within 24-hours of receiving the item. We may accept exchanges within the 24-hour period, but the item must be in the same category with the same price or lower. The condition of the product purchased must be new, unused and in its original packaging and with all components included.

If you are sending a defective item back for an exchange, you must first request an RMA number for your package. You can do so by contacting us at (586)-000-0000 or management@24kjewelers.com. For security reasons, insure the package and do not disclose the contents inside the package.

24K JEWELERS is not responsible for any loss or damage that occurs during shipping. All exchanges of defective merchandise must be accompanied by the original sales receipt or order number. Please mail the package to the address below and confirm that your name and address is legible on the package.