Effective Date: [2/2/25]

Welcome to 24KJewelers.com. These Terms and Conditions govern your use of our website, products, and services. By accessing, browsing, or purchasing from our site, you agree to comply with these terms. If you do not agree, please do not use our website.

1. General Terms

  • You must be at least 18 years old or have parental consent to make purchases.
  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Your continued use of 24KJewelers.com signifies acceptance of any changes.

2. Product Information & Availability

  • We strive to provide accurate descriptions, images, and pricing. However, we do not guarantee that all product information is error-free.
  • Products may be available in limited quantities and are subject to exchange or store credit only as outlined in our Refund Policy.
  • We reserve the right to discontinue or modify any product at any time.

3. Pricing & Payment

  • All prices are listed in U.S. dollars (USD) and may change without notice.
  • We accept major credit cards, debit cards, and other approved payment methods at checkout.
  • You agree to provide accurate billing information and authorize us to charge your payment method.
  • Fraudulent transactions and chargebacks will be disputed and may result in legal action.

4. No Refund Policy

  • All sales are final. No refunds will be issued under any circumstances.
  • Exchanges or store credit may be offered only for defective or incorrect items, subject to our Refund Policy.
  • Custom and personalized jewelry cannot be returned, exchanged, or refunded.

5. Order Processing & Cancellations

  • Orders are typically processed within 1-3 business days, excluding weekends and holidays.
  • Once an order is placed, it cannot be canceled or modified.
  • We reserve the right to cancel orders due to suspected fraud, pricing errors, or stock issues.

6. Shipping & Delivery

  • We ship within the United States and select international locations.
  • Estimated shipping times are provided at checkout but are not guaranteed.
  • 24K Jewelers is not responsible for lost, stolen, or delayed shipments. Customers must resolve shipping issues with the carrier.
  • Customers are responsible for providing accurate shipping addresses. Orders shipped to incorrect addresses due to customer error will not be refunded or replaced.

7. Intellectual Property

  • All content on 24KJewelers.com, including text, images, logos, and product designs, is the exclusive property of 24K Jewelers and is protected by copyright and trademark laws.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Fraud Prevention & Chargebacks

  • We actively monitor fraudulent transactions and will dispute chargebacks on legitimate purchases.
  • Customers who engage in fraudulent activity may be banned from future purchases.
  • Any misuse of promotional offers or discount codes may result in order cancellation and account suspension.

9. Limitation of Liability

  • 24K Jewelers is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
  • We do not guarantee that our website will be error-free, secure, or always available.
  • Our liability is limited to the maximum extent permitted by law.

10. Warranty Disclaimer

  • All products are sold “as is” without warranties, express or implied.
  • We do not guarantee that our products will meet your expectations or that they will be free of defects.
  • Any modifications or alterations to our products void any warranties or guarantees.

11. Returns & Exchanges

  • We do not accept returns.
  • Exchanges or store credit may be granted for defective or incorrect items, per our Refund Policy.
  • Customers must request exchanges within 48 hours of receiving their order and provide proof of the issue.

12. Custom & Personalized Orders

  • All custom and personalized jewelry sales are final.
  • Customers must review their custom order details carefully before purchasing.
  • 24K Jewelers is not responsible for errors made by the customer in custom orders.

13. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent or deceptive activities.
  • Use our website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or interfere with its operation.
  • Distribute viruses, malware, or harmful code.

Any violations may result in legal action and a permanent ban from our website.

14. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws of the State of Michigan, USA.
  • Any disputes must be resolved through binding arbitration or small claims court in Michigan, unless otherwise required by law.

15. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their content, policies, or business practices.
  • Clicking on third-party links is at your own risk.

16. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information.
  • Our Privacy Policy explains how we collect, use, and protect customer data.
  • By using our website, you consent to our data collection and use practices.

17. Indemnification

  • You agree to indemnify and hold harmless 24K Jewelers, its owners, employees, and affiliates from any claims, damages, or legal actions resulting from your use of our website or violation of these terms.

18. Termination of Services

  • We reserve the right to terminate or restrict access to our website and services at any time, for any reason, without prior notice.

19. Contact Information

For any questions about these Terms and Conditions, please contact us:

📧 Email: Shop@24KJewelers.com

📍 Address: 11700 15 Mile Road, Sterling Heights, MI 48312

📞 Phone: 586-301-2054

By using 24KJewelers.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for shopping with 24K Jewelers!